Frequently Asked Questions
DO YOU HAVE A PHYSICAL STORE WHERE I CAN TRY THINGS ON?
The Gown Chick has a home office at Pallara, on Brisbane’s southside. If you would prefer to pick up your purchase instead of having it delivered to you, just choose that option at checkout. Also open weekends and after hours for your convenience.
WHAT IF I CAN’T FIND MY SIZE IN A PARTICULAR ITEM?
We may be able to get it in for you. Please send an enquiry to our customer service team at [email protected] and we’ll investigate immediately.
WHAT PAYMENT METHODS DO YOU ACCEPT?
The Gown Chick uses PayPal as our payment gateway. You do not need to be signed up to Paypal to make a purchase. Paypal accepts payments from Visa, Mastercard or regular bank accounts.
Afterpay is fully integrated with all your favourite shops. Shop as usual, then choose Afterpay as your payment method at checkout. First-time customers complete a quick registration, returning customers simply log in.
WHAT IS AFTERPAY AND HOW DOES IT WORK?
BUY NOW AND PAY LATER WITH AFTERPAY
Afterpay offers an interest-free payment option for your purchases online. Buy what you want today and pay it off in four fortnightly equal instalments.
TO MAKE A PURCHASE USING AFTERPAY YOU WILL NEED
- To be over 18 years of age
- An Australian Visa or Mastercard credit card or debit card. Afterpay does not accept any prepaid cards.
- An Australian residential address
- An Australian billing & delivery address
HOW DO I USE AFTERPAY?
- Add items to your shopping bag and checkout.
- Select Afterpay as your payment method – you will be redirected to the Afterpay website.
- Register or login to your Afterpay account and confirm payment.
For orders over $500 or for purchases by new Afterpay customers the first payment is required at the time of the purchase. The remaining three installments will be deducted each fortnight over the next 6 weeks.
For orders under $500 from existing Afterpay customers, the first payment will be deducted 2 weeks after the purchase and the remaining three installments deducted each fortnight over the following 6 weeks (8 weeks in total).
HOW DO I KNOW MY PURCHASE HAS BEEN SHIPPED?
You will receive an email confirmation when your item has been dispatched.
WHEN WILL I RECEIVE MY ORDER?
Orders are usually posted the day they are received. However during busy periods such as December ,they may take up to 24 hours to dispatch. All purchases are sent with tracked shipping. Once dispatched, orders are usually delivered within 1-5 business days depending on the delivery location.
HOW DO I TRACK MY PARCEL?
You will always be notified of the tracking number for your parcel, which you will be able to track online.
DO YOU DELIVER INTERNATIONALLY?
We deliver Australia wide. If you are an international customer, please contact us for a postage quote.
UNDER WHAT CIRCUMSTANCES CAN I RETURN MY PURCHASE AND GET A REFUND OR EXCHANGE?
We will happily exchange your purchase for a different size provided we have it in stock. We only refund items within the first 30 days. We will not be able to offer a refund for any orders that exceed the 30-day refund period. Please check your order as soon as it arrives. Under Australian Consumer Law, we are not required to give refunds for wrong sizes purchased, wrong style selected or any other reason which is not at the fault of The Gown Chick or it’s vendors and/or suppliers.
To be eligible for a return, your item must be returned within the given time frame ONLY if it remains in perfect unworn, unwashed and unaltered condition, with all tags and packaging intact. To complete your return, we may require a receipt or proof of purchase.
All costs incurred for the return of the item are the responsibility of the customer. We encourage customers to return it to us with a service that includes tracking.
HOW DO I CONTACT YOU?
The Gown Chick is Australian owned & operated. Our home office is located at 65 Whistler Place Pallara, 4110 Brisbane. Should you have any issues, we are just an email away. Any questions, please email Customer Service who will be very happy to assist.